IT Support Agent – Experienced

  • 30 July 2022

Do you have 2+ years of experience in IT Support? We are looking for a support agent to join our team in Brussels for a public sector client. EU Citizenship is required due to security clearance.

Requirements: 

  • 2 years of experience in on-site support roles
  • Knowledge of WKS Administration (Windows 7 & Windows 10)
  • Knowledge of Server OS (Windows 2016, Windows 2012) and Active Directory
  • Knowledge of Office applications (Office 2010 & Office 2016)
  • Knowledge of Basic System Administrator tasks
  • Experience in Accounting management
  • Experience with Network setup and protocols
  • Experience with backup/ restore procedures
  • Experience with Antivirus management
  • Patch and software distribution 
  • Understanding of scanning and printing 
  • Experience with Printer Management
  • ITIL v3 Foundation certification (can be obtained after the contract is taken)
  • At least one technical certification (besides ITIL) in their area of expertise (can be obtained after the contract is taken)
  • Soft skills: Excellent communication, empathy, good teaching and learning skills; Ability to work under stress, while keeping a positive attitude; Excellent service attitude and commitment to quality; Proactive and analytical; Excellent communication skills and motivation to learn
  • Languages: French and English (fluent)

Technical certification required: 

  • ITIL V3/4
  • Any of: Microsoft Office Specialist (MOS), MOS Expert, MOS Master, ECDL (Base/Standard/Advanced) – ONLY for relevant products: Windows 7, Office 2010.

Job description:

  • Provide high-quality proximity support for end users: on-site interventions to deal with incidents and requests impossible to resolve remotely. 
  • Workstation provisioning
  • Loan and support of mobility equipment: mobile phones, smartphones, laptops, tablet computers
  • Peripherals management (install, connect and troubleshoot printers, scanners, multifunctional devices
  • Implement IMAC requests (Installation, Move, Add, Change), (including but not limited to PC installation/configuration and move).
  • Support to Logistic Services: provide stock management, tracking of equipment: track (“scan”) the equipment and its location, in order to upload the file to the database.
  • Referring major hardware or software problems or defective products to vendors or technicians for service,
  • Small & Medium Scale Logistics actions (SMSL) (e.g. PC and peripherals moves in the context of new users’ arrivals, user’s office relocations, annual Mobility / Rotation exercise)
  • Support for audio/video-conferences: help for the establishment of connections, testing, basic troubleshooting
  • Provide technical support: replacing hardwares
  • Escalate to the competence group when required
  • Follows established processes and procedures
  • Propose and improve Knowledge Base articles
  • Reinforce the First Line and the VIP Support teams, in case of exceptional workload.
  • Tech & Func Skills

Work Condition: 

  • EU Nationals only due to security clearance

Apply Now

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