- Level: Experienced (4-6 years experience)
- Position type: 6 months contract
- Location: Brussels, Belgium
- Rate: Competitive
Job description
Have you got 5 years experience working as a Microsoft Systems Engineer? This opportunity is for 3rd line support at a Government organisation.
Participate in the 3rd line support, Problem Management and on-call standby service;
Follow-up of reported problems and escalated incidents
Serve as technical lead for designing, planning, assessing, implementing and/or migrating of the production environment for HQ and Delegations;
Interact with service owners, operations managers and service teams to have a holistic view on the service and advise as needed;
Management of central monitoring infrastructure;
Implementation of test environment and “Proof of Concept” (POC);
Participation in training seminars for IT officers;
Improve knowledge and competencies;
Debugging and analysing of reported problems and escalated incidents;
Drafting operational guidelines, procedures, installation notices and scripts for the integration, installation and upgrade of aforementioned component services;
Assistance with roll-out of new ICT infrastructure projects;
Operate in accordance with the defined ITIL processes and procedures;
Preparation and test of new reference configurations (CRB) for any supported hardware;
Integration and testing of new software versions, service packs and configuration changes;
Intervention on ICT infrastructure (workstations, peripherals, etc);
Perform patching and software deployments operations;
Requirements:
Secondary school (12 years education) diploma/certificate of completion is required
ITIL v.3 Foundation certification is a requirement of the contract and needs to be obtained, at the latest, 3 months after the start date.
AT LEAST one technical certification (besides ITIL) in their area of expertise (i.e. related to the component they are proposed for)secondary school (12 years education) diploma/certificate of completion is required for Junior and Experienced, 2 for Senior
Certifications:
MCSA Windows 10 or Windows 7: Exam 70-697: Configuring Windows Devices; Exam 70-698: Installing and Configuring Windows 10
LANDESK, Altiris or similar products including the following Microsoft certificates: Exam 70-695: Deploying Windows Devices and Enterprise Apps; Exam 70-696: Managing Enterprise Devices and Apps.
Minimum 1 technical certification: MCTS: Administering and Deploying System Centre 2012+ Configuration Manager; MCTS: Microsoft System Centre Operations Manager 2007+; Any MS Server or Client certification; MOUS: Microsoft Office User Specialist
Key information:
Experience in deployment of W10 and SCCM
Certificate of the mentioned ones is enough (instead of 2).
No need for Windows 7 knowledge. Windows 10 is fine.
Not needed knowledge in PKI, APP-V, Visual Basic scripting.
Experimented in Windows 10, creating & deployment images
Knowledge and skills:
ITILv3 certification(s);
Expertise in Client management and software deployment using LANDesk or similar (installation, upgrading, patching);
Proven experience in deploying and managing Windows10 environments
Excellent knowledge of MS Office products (2K10/13/16/365)
Proven experience in managing GPOs, MDT, Bitlocker
Internet environnement administration (browsers, IIS, TCP/IP).
Windows configuration & troubleshooting (registry, configuration files …);
Understanding of TCP/IP protocol and related services in a Windows Server environment (DNS, DHCP, WINS);
Experience working with McAfee ePO server;
Hardware environment interventions (PC, Server, printers and other peripherals, cabling, etc.);
Scripting skills;
Capable to communicate with end-users to give support on escalated incidents;
Experience in automating OS deployments, reinstallations or migrations;
Experience preparing and maintaining Reference Configuration PC image;
Strong knowledge of LANDesk or similar for Client management for monitoring, alerting and reporting;
Excellent PowerShell skills; Experience in automation/industrialisation of installation packages;
Ability to write technical notes in English;
Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in team working;
Good communication skills ;
Quick learning ability is required, being organized, versatile and a results-oriented team player;
Experience in providing support for enterprise environment;
Ability to cope with fast changing technologies and environments.
Experience in knowledge transfer and competencies to the 2nd level support;
Strong experience in improving operational processes through documentation and automation following ITIL methodology
Language
French (Fluent) or English (Fluent)
