Do you have 3 years of experience in IT and AV Support? We are looking for a support agent to join our team in Grange, Ireland for a public sector client. EU Citizenship is required due to security clearance.

Requirements:

• 2+ years of relevant experience in IT and AV Support 
• Excellent knowledge of large-format video conference rooms, auditoriums and the equipment deployed in those spaces
• Excellent working knowledge of WebEx, Zoom, GoToMeeting, Adobe Connect, or similar Web. Conferencing and/or Webcasting applications.
• Audio-visual and presentation technologies experience in a professional environment
• Good working knowledge of the operation and troubleshooting of Audio-Visual and videoconferencing related technology.
• Excellent Knowledge and understanding with Tandberg/Cisco, Crestron/AMX.
• Excellent dedication to customer service with exceptional communication skills
• Knowledge of/or experience in ITIL environment.
• Other: Good analytical and problem-solving skills; team player with strong communication skills; able to quickly assimilate procedures; able to work well under pressure; comfortable in international and multicultural working environment; punctual, meticulous, and reliable.
• Languages: English (fluent) and French (desirable)

Job description and responsibilities:

• Setup, test, maintain, operate, and tear down all audio-visual and video conference equipment, e.g., video data projection systems, computers, audio- and video conference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfil any multimedia technical needs as assigned.
• Provide on-site and remote video conference support for internal and external audiences.
• Physically and remotely troubleshoot conference and video conference rooms and the deployed technology.
• Provide on-site and remote Web conference applications (Teams, Skype for business and Zoom).
• Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Perform regular testing of all audio-visual and video conference equipment, as well as other Conference Center.
• Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
• Perform or facilitate repairs of all audio-visual and video conference equipment. 

Working Conditions:

• Work shifts of 8 hours covering the time range between 07h00 and 20h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed.
• Location: Grange, Dunsany, Co. Meath, Ireland