Are you a Change Manager with 5+ years of experience? We are looking for a consultant in the public sector for a long-term contract in Strasbourg, France. Remote work is possible. 

Requirements: 

• 5+ years of IT operations experience 
• ITIL V3 certification
• Experience with service management principles including management of configuration items (CIs), thinking in a service context, and defining outcomes-based delivery.
• Desirable: Prince2 foundation, experience as process owner (change, configuration, change, incident, problem, access, release, supplier),
• Education: Bachelor’s Degree
• Languages: English (mandatory), French (desirable)

Job Description

The Change Manager will integrate the Service Transition Team. He/She will be responsible of the Change Management process implementation:

• Receives, logs and allocates a priority to all Requests for Changes (RFCs)
• Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration
• Convenes urgent CAB or ECAB meetings for all urgent RFCs
• Liaises with all necessary parties to coordinate change building, testing and implementation, in accordance with schedule
• Updates the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality
• Reviews all implemented changes to ensure that they have met their objectives; refers any that have been backed out of have failed
• Reviews all outstanding RFCs
• Analyses change records to determine any trends
• Produces regular management reports
• Technologies used: Microsoft SharePoint; HPSM9; Microsoft Office suite; Microsoft Visio Professional; Atlassian Confluence; Atlassian JIRA; Atlassian Jira Insight;

Other:

• Security clearance is required for this position.
• Location: Strasbourg. Remote work is possible under approval.
• Working Conditions: Work shifts of 8 hours from Monday to Friday with some flexibility required when overtime is exceptionally needed.