• Level: Senior (5 years ServiceNow)
• Position type: Contract (12 months minimum with extension until 2022)
• Location: Brussels
• Rate: Starting at €500+ per day

​Job description

Candidates are expected to have significant implementation experience. You will need to be able to take the lead on ITSM requirements gathering and must be familiar with core ITIL processes such as incident, request change, problem, configuration and asset, service catalog (service portal), knowledge management in transition mode and/or operations.

​Skills/Requirements

• ITIL v3 Foundation certificate or higher (if not holder yet candidate needs to get it within 3 months after start)
• ServiceNow Fundamentals certificate (Madrid release delta updated)
• CIS ITSM certificate (Madrid release delta updated)
• Familiar with integration concepts like SOAP, rest, MID server
• Agile / Scrum hands-on is a plus
• Other product line (HR, ITOM, PPM) is a plus

​Education

University degree

​Language

English