Are you a Service Delivery Manager with extensive experience in infrastructure and ITIL? We are looking for an SDM for a long-term contract opportunity in Belgium. 

Requirements:

• 8+ years of relevant Service Delivery experience in infrastructure
• ITIL v3 or v4 Certificate 
• Experience in Service management standards such as IT infrastructure Library and the BSi Code of Practice
• Experience in managing and delivering cloud services 
• Experience in Contract negotiation and Management, Service Level Agreements and Budget planning 
• Education: Bachelor’s Degree
• Languages: Fluent English

Job Description:

• You will develop a structured service delivery environment, based on ITIL best practice, ensuring people, processes and tools are aligned and integrated in a cohesive way to meet the service and contractual obligations.
• You will be a leader, building relationships at the strategic level (CIO), Operational level and the tactical level. 
• You will demonstrate the ability to make, and take responsibility for, sound and far reaching decisions on major technical and service delivery issues.
• You will be keeping up to date with all aspects of service delivery processes. He/She demonstrates up to date knowledge of the service policy framework, organisational relationships, business processes, reporting procedures, and existing and planned information systems and services.
• You will complete a sequence of activities within a process, from receipt of an order or request to delivery of a product or service.
• You will be proficient in quality management and will keep up to date with the system or method for the management of quality within the employing organisation.

Work conditions: 

• Presence on-site in Brussels is required minimum 3 days per week